Questions, answered plainly.
Do I need a card to create an account or bid?
You can create an account without saving a card. Before bidding, accept the current Conditions of Sale and complete any mobile check required on your account. A verified saved card is required to bid beyond the no-card limit shown on your account. That limit combines maximum bids on lots you currently lead and unpaid wins, rather than applying separately to each lot. Card setup explains the authorisation for an invoice still unpaid after 72 hours. Other account restrictions may still apply.
Will I need to enter my details again?
We reuse saved account details and offer details from previous orders for confirmation. A mobile already verified on your account does not need another code. A number supplied on an order may still need verification. An existing verified card does not need to be added again. Updated bidding conditions still need your acceptance.
What do I actually pay if I win?
Your winning bid is the price of the lot. There is no buyer's premium, and GST is included. Delivery and transit protection are quoted before you bid. One delivery charge per auction: $19 plus 2.5% of your total winning bids. The $19 is charged once, not per item. Includes transit protection.
How do quick-bid increments work?
Quick-bid options depend on the current price and default to the smallest option in that band. Selecting a larger option changes the displayed bid amount; it does not place a bid. Submitting the bid commits that amount directly, rather than setting a private automatic limit. The underlying minimum increment remains $1. See the full increment table in How it works.
View the increment tableHow does a maximum (proxy) bid work?
You set a private maximum and automatic bids compete on your instructions, using the auction increments and any applicable reserve. Your maximum is private while you lead, but it can become the visible price when another bidder reaches it. Try the practice auction with no purchases or payments.
Can I be sniped at the last second?
An accepted bid that changes the current price during the closing window resets the countdown. Raising your maximum without changing the current price does not extend it. The lot closes when its server countdown expires. Allow time for your bid to reach the server.
Do I have to be there for the live close?
No. You can bid or set a maximum before the live close. It continues to compete for you, up to your chosen maximum, while lots close in order.
When and how do I pay?
We prepare invoices after the auction. We email you a payment link when your invoice is ready. Everything you win in an auction arrives on one invoice. Pay through our Shopify checkout. Payment is due within 72 hours after your invoice is sent.
How is my parcel shipped?
Within Australia, with tracking and signature on delivery. Teals bears the transit risk until delivery. See Shipping for how we cover that risk. Your wins from one auction ship together. The $19 delivery fee is charged once, not per item; 2.5% applies to the combined winning bids.
What if my item isn't as described?
Your rights under the Australian Consumer Law apply. Report a problem from My Wins or contact us. Available remedies depend on the nature of the problem. We do not offer change-of-mind returns.
What should I check before bidding?
Read the lot description, photographs, condition and any supporting documents. For gemstones, check whether the stone is natural or lab-grown, its treatment information and any laboratory report. Ask us about missing or unclear details before bidding.
Who am I bidding against?
Nobody bids against you but other buyers. House and staff accounts cannot bid. Maximum bids can compete automatically on behalf of buyers.
Is there a reserve?
Some lots carry one, and the lot always says so. When a reserve is public we show the figure; when it's met the room says so. No-reserve lots sell to the highest bid, full stop.
Something we haven't covered? Read how buying works end to end, or ask us directly.